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-Jihad Bakkoura

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Welcome

MAISON DE COUTURE
BAKKOURA

We are probably the world's best wristwatch couturiers because, like you, we understand your desires.
We are the first in the history of the world to dare to offer a truly unique and luxurious solution for those who want to create something very personal, but at the same time understandable and timeless.
MAISON DE COUTURE
BAKKOURA is the only atelier in the world that will translate you into a brand. Each person's story is unique, it cannot be repeated or falsified, we help you to write your own legend, because this brand is you yourself.

MAISON DE COUTURE BAKKOURA

How to achieve this?

17 steps to the birth of your brand
A person's story told by hours.

Step one: the power of thought

Send us an application or give us a call

The magic begins when you're ready.
Within 15 days, we will review your application and decide if a Bakkoura expert is ready to dedicate time to develop your brand.
The concept of a work of art made with soul can only be realized for those who have values, goals and methods that match ours

Send us an application

or give us a call

Confidence

The Art Director of Bakkoura atelier will invite you to talk about yourself, your ideas about life, your character, your plans and victories, your career and love.

Shaking hands

First we exchange a handshake and sign a contract, then we execute the documents based on the contract.
After that, the Dream Key project is launched and a creative team works on its development and realization.
We combine your ideas with ours, form a prototype on paper, and after approval we drink coffee for the first success.
Then comes the second stage.

Stage two: The Magic

The magic of thought

Paths and connections are made between these elements for integration and harmony.
‍Drawing of mechanisms and parts is a creative process: it is the creation of accurate drawings of each part and assembly of various mechanisms.

Production

Timeline: Specifies when each step will be performed, including the start and completion of each task.
assembly process is determined.
These steps may include cutting, forming, and assembly.

The path to exclusivity

We polish the pieces with special glass or polymer beads for a perfect surface finish.
In some cases, additional machining may be required for precision and custom color to match the dream.

Watch assembly

A spirit of its own

This watch will be an immortal extension of the personality, like a soul, yet tangible.
It is the world's only piece in the only watch collection ever produced under YOUR name.

Warranty Service

7-year warranty and value of the relationship:
Bakkoura watches are unique, each design combining artistry and perfection.

Post-sales service

But that's not all. To learn how to embody beautiful and strong souls in watches, we have spent years studying more than just watchmaking. Psychology, art history, biographies of great people, fine arts, philosophy - all this knowledge has taught us how to feel people and create brands.

Just to order

Play Video

How to achieve this?

17 steps to the birth of your brand
A person's story told by hours.

Step one: the power of thought

Send us an application or give us a call

Send us an application

or give us a call

Confidence

The Art Director of Bakkoura atelier will invite you to talk about yourself, your ideas about life, your character, your plans and victories, your career and love.

Shaking hands

Place an order or make a phone call

The magic begins when you are ready.
Within 15 days, we consider the application and decide whether MAISON DE COUTURE BACCOURA is ready to devote time to developing your brand. The concept of HEARTMADE ARTWORK can be implemented only for those whose values, goals and ways are close to us.

Place an order or make a phone call

Take off the masks

The art director of the atelier calls you back and you talk about you, about life, about character, about plans and victories, about your career and about love. Take off the masks: to create a continuation of personality we want to get to know the real you.If possible, we meet in life or virtually and discuss what we saw in you and can embody in the watch: size, design, mechanisms, complications and conditions.

Take off the masks

Sign an agreement

We shake hands, sign an agreement and you pay for the "key to the dream"
The creative team finalizes the design and mechanism.
We listen to your ideas, thoughts and dreams. We create the first prototype, while on paper in words and sketches.
We agree with you on it, and the second stage begins.

Sign an agreement

Stage Two: The Magic

The magic of thought

Paths and connections are made between these elements for integration and harmony.
Drawing of mechanisms and parts is a creative process: it is the creation of accurate drawings of each part and assembly of various mechanisms.

Production

Timeline: Specifies when each step will be performed, including the start and completion of each task.
assembly process is determined.
These steps may include cutting, forming, and assembly.

The path to exclusivity

We polish the pieces with special glass or polymer beads for a perfect surface finish.
In some cases, additional machining may be required for precision and custom color to match the dream.

Watch assembly

A spirit of its own

This watch will be an immortal extension of the personality, like a soul, yet tangible.
It is the world's only piece in the only watch collection ever produced under YOUR name.

Warranty Service

7-year warranty and value of the relationship:
Bakkoura watches are unique, each design combining artistry and perfection.

Post-sales service

We leave to create

Masters draw mechanisms, detail drawings and possibilities of realization of the conceived idea.

Technical drawings are created, every element, every fastening screw, every tiny gasket finds its place. No less than 300 drawings and plans will be in the personal file of your watch. Your brand!

We leave to create

Masters draw mechanisms, detail drawings and possibilities of realization of the conceived idea.
‍
Technical drawings are created, every element, every fastening screw, every tiny gasket finds its place. No less than 300 drawings and plans will be in the personal file of your watch. Your brand!

Production plans

There is a work plan for every part: At what point does it need to start, when is it’s turn? What machine will be used to machine it? How many steps will it take to make it perfect?

From nothing are born the "body" parts of your watch. We create blanks and machine them, mechanically.

Production plans

Work on individuality

We finish them to perfection: special polishing, polishing with special beads of glass or polymers.

We work on individuality. Some details require additional processing to get a certain color or coating, sometimes it is necessary to achieve a special texture. We apply your name and other engravings.

Work on individuality

Assemble the watch

Each part in its own time and place. Screwed, crimped, glued.
Each watch goes through several test cycles: accuracy, measuring softness, checking tightness, checking reliability of components.

Assemble the watch

Each part in its own time and place. Screwed, crimped, glued.
Each watch goes through several test cycles: accuracy, measuring softness, checking tightness, checking reliability of components.

Assemble the watch

Each part in its own time and place. Screwed, crimped, glued.
Each watch goes through several test cycles: accuracy, measuring softness, checking tightness, checking reliability of components.

Breathing in the soul

This watch will be an immortal extension of the personality, like the soul, but tangible. It is the only piece in the world in the only watch collection ever produced under YOUR name.

100 drawings. 300 drawings. 1500 parts. 2500 hours. 25 artisans = 1 watch.
At any stage, you can terminate the cooperation. We will give you all the documents and drafts with all the rights.

Breathing in the soul

But that's not all To learn how to embody beautiful and strong souls in watches, we have spent years studying more than just watchmaking. Psychology, art history, biographies of great people, fine arts, philosophy - all this knowledge has taught us how to feel people and create brands.

How to order

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Confidence

The Art Director of Bakkoura atelier will invite you to talk about yourself, your ideas about life, your character, your plans and victories, your career and love.

Confidence: in order to create a continuation of the personality, we want to reach your true self-knowledge.
If possible, we will meet live or virtually and discuss what we have seen in you and will be able to embody in the watch:
thinking, personal vision, culture, civilization, size, design, mechanisms, complications and conditions.
After all, we will be creating a masterpiece with you.
Come.

The magic of thought

Drawing of mechanisms and parts is a creative process: it is the creation of accurate drawings of each part and assembly of various mechanisms.
Paths and connections are made between these elements for integration and harmony.
‍
This process involves creating at least 300 detailed drawings and plans to ensure accuracy and clarity of details.
These drawings facilitate clear ideas and visualizations as each element and detail is thoroughly documented.
Drawings are visualized and linked to appropriate schematics to ensure optimal performance.
This work requires creative thinking and precision in detail as each concept is translated into an artistic drawing.
The goal of this process is to achieve harmony between elements and details, and to ensure that the mechanisms work efficiently.
This requires meticulous detailing and careful planning of every aspect of the process.
This contributes to the goal of achieving the ideal and ensuring optimal performance.
In conclusion, the process of creating mechanical drawings and detailed drawings is the most important part of the design and development process, as it contributes to turning ideas into tangible and effective reality.

Production

Beginning: A detailed product design plan is created, including dimensions and engineering details.

Timeline: Specifies when each step will be performed, including the start and completion of each task.

Tools and Machines: Selects the tools and machines that will be used to create the part, such as cutting, welding, or custom machining.

Number of Steps: The number of steps that will be required in the assembly process is determined.
These steps may include cutting, forming, and assembly.

Accomplishments and Improvements: The resulting part is carefully inspected and compared to the required standards.
Refinements and improvements are made if necessary

Creativity and Exploration: We will try different scientific and creative ways to make the part, may create new and effective ways to achieve the goal.
Working on an enclosure requires good planning, attention to detail and quality.
It may take several attempts to get the perfect result.

The path to exclusivity

We polish the pieces with special glass or polymer beads for a perfect surface finish.

In some cases, additional machining may be required for precision and custom color to match the dream. We can also create a special coating or unique texture pattern for the perfect result.

In response to your wishes, we engrave your name and other personalized inscriptions on the watch and your dream is realized.

Watch assembly

The need to get the job done in your own time and place is fundamental to the success of any production.

This is required to achieve high accuracy and smoothness of measurement in every part of the process.

In addition, frequent test cycles are required to verify accuracy and quality, and we check the reliability of the components and materials used.

Compliance with these rules allows us to improve our processes and ensure high quality products and services for our customers.

A spirit of its own

This watch will be an immortal extension of the personality, like a soul, yet tangible.

It is the world's only piece in the only watch collection ever produced under YOUR name.
100 drawings.
300 drawings.
1500 parts.
2500 watches.
25 masters = 1 watch.

If you wish to terminate the cooperation at any time, you will be provided with all documents and rights related to the clock.

Warranty Service

7-year warranty and value of the relationship:
Bakkoura watches are unique, each design combining artistry and perfection.

We believe that the value of the relationship with our customers is not limited to the products we offer, but includes the minute details and services. we provide to ensure your complete satisfaction.

At Bakkoura, we value the talent and professionalism of our craftsmen who reflect our vision and quality in every product we offer. We always consider each watch owner an integral part of our family.

As far as warranties are concerned, we offer a number of special warranty services for each customer.

These services include a 7-year quality and performance warranty, as well as an extended warranty option to provide confidence and peace of mind. We are committed to servicing and repairing your watch with care and skill, while maintaining a high level of service and responding quickly to your needs.

Bakkoura combines art, craftsmanship and the value of customer relationships and always strives to provide an experience that exceeds expectations.

We are proud that you are ready to become part of our family, and look forward to your confident trust in the best we always have.

We know the work of our hands, so we are not afraid when we say we have approached the limits of eternity.

Post-sales service

Bakkoura logo watches can be found everywhere you go.
And any time you feel the need to rejuvenate, have fun, reenergize your soul and body, feel strong and start your journey in the best condition, as if to be reborn.

We are ready to bring it all back to the way it was.At Bakkoura, we are committed to precision and excellence.

When our customers contact our after-sales service, we make sure that the watch they have purchased is returned to them in perfect condition.

Our team of experienced and skilled watchmakers ensure that every watch that passes through their hands is properly inspected and restored.
We begin the process with a diagnosis and assessment, followed by the repair and modernization stages, and concluding everything with testing.
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Throughout all of these stages, we pay the utmost attention to detail and make sure there are no mistakes. If a problem is discovered during the final testing, we start the process from the beginning - this is our commitment to quality.
‍
Because Bakkoura watches are complex, repairs may take longer than usual.
But we see this as part of our commitment to provide the best possible service to our customers, and this is where our principles are expressed.
‍
The hallmark of our service is accessibility anywhere in the world, while maintaining Swiss standards of service.

Our watchmaking experts are always ready to help customers whenever and wherever they need them.
We also offer localized repair services for minor damages that may occur to watches.

When we talk about maintenance, we ensure that every part is thoroughly checked and if necessary, damaged parts are replaced.
We refurbish and inspect all parts of the watch, from the exterior finish to the jeweled parts.
‍
We then clean and lubricate the watch to ensure perfect timing and operation of the watch.
Watches are precision instruments used to measure time, and as such, they need regular care and maintenance. If handled properly, they can last for many decades.
‍
We will cover the usual steps in the process of timekeeping and watch maintenance:

1. Care and lubrication: First, the watch is thoroughly cleaned and lubricated to ensure that it runs smoothly and accurately.
‍
2. Temperature Test: The watch is tested at various temperatures to check the stability of its operation.
Temperature may affect the accuracy of the watch.
‍
3. Inside and Outside Box Test: Inside the box, the watch may not work as well as outside the box.
Therefore, the watch is tested in both cases.

4. Time setting: After inspection, the watch needs a two-week period to fine-tune the time and ensure compliance with standards.

5. Setting the clock: If the watch is in good working condition, install the movement back into the cleaned and repaired case.

6. Water resistance: The watch is tested for its ability to resist water at various pressures to ensure that water will not seep in.

7. Case Cleaning: If necessary, the case of the watch can be repaired.
Small scratches can be easily removed, but other cases may require complete disassembly of the watch to renew the case.
A watch is a luxurious and precise instrument that needs regular care to ensure flawless performance over time.

Order

Thank you! Your request has been received!

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Satisfaction Guarantee

is our special take back offer for those who have changed their mind within ayear.

Invest in your idea

Within the framework of the HEARTMADE ARTWORK concept, we have developed a project: INSPIRE AND SURPRISE. Send us ideas of complications or design of watches, they will be appreciated by professionals and amateurs.
<-- Read More -->

Quality guarantee

Quality Guarantee

for 7 years we unconditionally bear and take care of every Bakkourawatch. The warranty also includes an annual service check.

FAQ

Frequentlyasked
questions

The lead time for delivery depends on the availability of the watch model. If the watch is in stock, it will be shipped within 10 days. However, if the watch is not currently available, the lead time will vary depending on the specific model.
<-- Read More -->

Confirmation of authenticity

Proof Guarantee

confirmation of authenticity

How to keep your Bakkoura watch

How to take care
of Bakkoura

According to an ancient ritual, the instructions for any product are taken in hand on the day of purchase and put in the farthest drawer, so that later it would be more interesting to look for.
<-- Read More -->

Refund guarantee

Dreams Guarantee

check-upservices for rare or vintage models:
to buy, to sell, to cure

A silver invention

Special silver

For Bakkoura watches, it took a long time to choose the silver alloy that reflects the brand's attitude towards you: we see the uniqueness and individuality of each person. There are no two identical people, no two exact same days, no two BAKKOURA watches are the same if our special 930-based silver alloy was used there.
<-- Read More -->

Privacy guarantee

Privacy Guarantee

only we know where you are. Privacy and speed of purchase.
We'll create a watch-brand for you

Where to buy?

Where to Purchase

Time is the most precious, irreplaceable resource. We are experts in time management and know the ins and outs of luxury shopping, that’s why we have developed our own algorithm for purchasing and delivering Bakkoura (Franc Vila) watches.
<-- Read more -->

Post-sales service

Legend Guarantee

AtelierMAISON DE COUTURE BAKKOURA is the only one in the world who will embody you inthe brand.

Additions

Extras

Dopamine is a hormone of happiness.
<-- Read More -->

Additions

Bakkoura is a unique and innovative watch brand that strives to bring pleasure and joy to watch ownership.
Through careful and thoughtful work, it has been possible to create a unique design that reflects the uniqueness of the brand.
‍
Bakkoura spent a lot of time in the development process to achieve a strap shape and texture that fits perfectly on the wrist.
‍
Many hours of consultation with experts in physiology and body biomechanics were conducted to achieve perfect comfort and harmony between the watch strap and the wrist.

Bakkoura strives to make watches like the "heart of time", where they naturally integrate into the life of the wearer.

The watches are available in a variety of designs, allowing a person to choose a model that expresses their individuality and unique style.
To make the watch even more expressive, it can be adorned with additional accessories that reflect the owner's taste and give it a new look.
‍
If you are looking for a watch that combines elegance and innovation, the Bakkoura is your perfect choice.

It is not only a tool for measuring time, but also a partner that inspires you and allows you to immerse yourself in special moments that combine fun and uniqueness.

Where to buy?

"Bakkoura Watch Center" provides 100% guarantee of privacy and security.
‍
The company cooperates only with reliable business partners to ensure quality, speed of delivery and protection of personal data.

In addition, the company works with the best transportation companies to ensure fast delivery and accurate transportation, and takes maximum measures to protect data.
‍
The company has also expanded its cooperation with the outstanding services of the world's best banks.
To ensure customers' comfort and privacy when purchasing watches, showrooms have been opened in different countries such as Turkey, Gulf countries, Switzerland and Moscow.

Customers can contact the company from anywhere and all efforts will be made to fulfill their needs.

A silver invention

‍For Bakkoura watches, we took a long time to choose the silver alloy that will reflect the brand's attitude towards you: we see the uniqueness and originality of each person. No two people are alike, no two days are alike, no two BAKKOURA watches are alike if our special silver alloy was used.

The 930 sterling silver alloy for Bakkoura is a force from nature. Natural protection and resistance to circumstances.

We have spent 9 years and 2000 hours testing over 100 kilograms of pure silver and 200 alloy formulations and as a result, a six-month series of tests in 3 countries has confirmed:

the special silver alloy in Bakkoura watches has the highest tarnish resistance ever achieved by a silver alloy for use in jewelry. It has the same tarnish resistance as a 375 gold alloy and 20 times that of pure silver.

This special material protects against oxidation on the one hand and has an amazing patina effect on the other. Depending on the climate and city you live in, your skin and even your testosterone or estrogen levels, your hormone of happiness or stress, your watch will mature as uniquely as your life path.

When you change, so does the Bakkoura watch on your wrist.

Highest performance in a series of tests:• Resistance to sulfur compounds (corrosion)• Perspiration resistance• Resistance to environmental conditions• Chlorine resistance (also known as "pool test")• Resistance to mechanical deformation
Density [g/cm³] 10.5
As cast grain size
[µm] 400Fluidity
(grid filling test) [%] 100
Color coordinates: yellow index 7.6
Mechanical characteristics
Tensile strength (Rm) [MPa]
343 Yield strength (Rp0.2) [MPa]
197 Elongation at rupture
(A) [%] 30 As cast hardness
[HV 0.2] 50 Hardness after 70% area red.
[HV 0.2] 140 Hardness after annealing
[HV 0.2] 70 Single step age-hardening hardness
[HV 0.2] 120 Single step age-hardening hardness
[HV 0.2] 100

How to keep your Bakkoura watch

How to care for your watch to preserve its value and performance:

Both manual and mechanical watches are valuable pieces of art that deserve proper care to preserve their value and perform at their best.

Here are some tips for caring for your watch:1. Familiarize yourself with the manufacturer's recommendations: If your watch is a mechanical watch, it is important to familiarize yourself with the manufacturer's recommendations in order to properly adjust the complex movement.

Make sure that all the necessary conditions are met to avoid future problems.2. Preventive Maintenance: We recommend that you have your watch regularly inspected and serviced by an authorized service center at least once every two years.

This will help to detect any problems in time and avoid deterioration of the watch.3. Water resistance: Check the water resistance level of your watch.

Be careful when in contact with water, do not dive or swim with the watch unless it is water resistant.

Be aware that moisture and frequent exposure to water can damage the watch..4 Avoid extreme temperature changes: It is best not to expose your watch to extreme heat or excessive cooling.

Abrupt temperature changes may affect the accuracy and performance of the watch.5. Wind your watch regularly:
If you are not going to use your watch for a long period of time, it is recommended that you wind it regularly to prevent condensation of lubricant.
Follow the manufacturer's instructions for winding and synchronization.

You will keep your watch in perfect condition and enjoy it for many years to come.

FAQ

1 - Delivery Policy

You can come and buy your watch in any of our stores.Ways to buy (francvila.ch).
‍
If you want to place an order, our delivery policy is not yet published (the site is still under development)
(You can find and read about it here, Bakkoura and Vila brands belong to this group)
‍
2 - Return Policy(You can find and read about it here, Bakkoura and Vila brands belong to the group)
‍
3- How can I be sure of the authenticity of the brand?DNA test (francvila.ch) In short:
send us photos with a detailed description, we will check and provide a confirmation certificate
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4. Are all watches water resistant?
All models are water resistant
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5. What services will I receive with my watch?
-YEARLY SERVICE - within one year you can change your mind and return your Bakkoura watch back to us.
We will accept it and refund 60% of the price.
With any of our watches you can order additional accessories from our existing collections to give them a new stylish touch.
For example, a new watch strap or our craftsmen can update the hand. In addition, the brand can develop unique style themes just for you

6- Is there a cost for watch maintenance?
Depending on the situation, regular annual maintenance is free of charge as long as you take proper care of our watches.
Taking care of your watch is an important ritual that will not only preserve its value and performance, but will set you up for success better than any meditation.
How do you care for your watch?
‍
1- Read the manufacturer's recommendations, especially if your watch is mechanical.
A complex mechanism needs to be properly adjusted, and a number of conditions need to be met in order to keep it running smoothly.
‍
2. Preventive inspection at the service center every two years.
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3. Pay attention to the water resistance: for example, a rating of 5 ATM (50 meters) indicates that you can swim in a pool or take a shower.
And by the parameter 3 ATM (30 m) it is better to hide from the rain.
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4. Watch out for temperature fluctuations: Mechanical watches do not like extreme heat or cold.
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5. Wind the watch regularly:
If the watch is left idle for a long time, the lubricating oil will thicken.⠀
‍
7- What is the delivery time?
If the watch is in stock, we will ship it within 10 days.
If the model is out of stock, the delivery time will depend on the model.
It will take different time depending on the model.

Invest in your idea

The ideas with the most points will be realized in a new Bakkoura model and named after the person who inspired us.
‍
Harmony: Our ideas, our artists and you are the foundation of Bakkoura models
‍
Uniqueness: These watches are as unique as life - a single version of each model.
Just as one soul is meant for one person, each Bakkoura watch is meant for one person.
‍
Feelings. Bakkoura will speak for your feelings.
We have invented the language of time: just as a moment can change everything, every detail of our watches can tell us a lot about you, and you determine what they tell us about you

Satisfaction Guarantee

Maintenance of luxury watches:
When you purchase a luxury watch such as Bakkoura, you are buying not just a time measuring device, but a work of engineering art of immense value.Therefore, regular maintenance and care of this work of art is essential to ensure its preservation for future generations.

1. Periodically check:*.Your watch should be inspected regularly, whether it is a visual inspection for scratches or to check the accuracy of the movement.

2. Cleaning the watch:*.Over time, dust and dirt may accumulate on the watch. Gently wipe the watch with a soft cloth.

3. Lubrication of the movement:
*Mechanical watches need periodic lubrication to ensure smooth running and prevent friction.

4. Store the watch in a safe place:
*When not in use, the watch should be kept in a safe place away from sudden changes in temperature and humidity.

5. Visiting an authorized service center:
It is recommended to visit an authorized service center every two years to perform a comprehensive check of the watch to ensure that it is in good working order.

6. Avoid water ingress:
Even if the watch is water-resistant, you should avoid immersing it permanently in water and ensure that the crown is properly closed.

7. Protect the watch from shocks:
Do not drop your watch or subject it to strong shocks, as this may damage the movement or case.
In conclusion, investing in a luxury watch requires regular attention and care.
By following these recommendations, you will ensure that the quality and durability of your watch will be maintained for many years to come.

Quality guarantee

The risk of altering a luxury watch and losing the official warranty.

When we talk about luxury watches, we mean craftsmanship, precision and innovation that cannot be tampered with.

Here are some points to know when you are thinking of upgrading your luxury watch:

1. Quality guarantee:
External modification is appealing to many watch owners, but any tampering outside of the manufacturer's official network can void the warranty attached to the watch.

2. Potential Damage:
Some agencies provide services to modify watches in ways that may damage their basic functions, including water resistance and timekeeping accuracy.

3. Disassembly and reassembly:
Any error in the disassembly and reassembly process may damage the watch's delicate parts, resulting in deterioration of the watch's performance.

4. Quality characteristics:
The use of imitation materials, such as imitation sapphire, may compromise the purity of the watch and reduce its value and quality.

5. Detection of modifications:
Our specialized service team will be able to detect any modifications, even if the watch has been restored to its original condition.
This may invalidate the warranty.

6. RECOGNIZED EXPERTS:
Luxury watches require handling by experienced hands.
Only experts who have been trained at official institutions are authorized to service and adjust them.

7. Preservation of value:
Luxury watches are an investment.
Preserving their originality ensures that their value is preserved.
Any changes not recommended may reduce their market value

8. Service Documentation:
Keeping accurate maintenance and repair documentation of the watch ensures that it remains in perfect condition.

It is always preferable to contact recognized specialists to maintain the quality of a luxury watch.

Confirmation of authenticity

DNA verification To verify the authenticity of your Bakkoura watch:

1. Leave your name and contact information.
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2. Tell us why you want to authenticate your watch: to keep its value or to make sure you have not bought a fake watch.
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3. Take clear photos of the watch from all sides, including the bezel, front and back.
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4. Record a clear video of the watch from all angles, and show yourself on the video to document it.
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5. Once the watch has been verified and authenticated, you will be sent a certificate of authenticity as well as additional information about the watch and anything else related to it that may be of interest to you.

We appreciate your interest in our watches and always strive to ensure a reliable and authentic purchase.

Feel free to contact us with any additional questions regarding the authentication process.

Refund guarantee

Reassurance for the doubters, comfort for the wary, appreciation for those who share our faith in the brand and confidence in our vision

Original Refund System

You can get a 60% refund of the amount paid when you purchased our watches if you wish to return them for any reason within one year from the date of payment.
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Bakkoura watches always stay in the family.

Privacy guarantee

Privacy for those who want to own a luxury watch:

Bakkoura watches have a special symbolism, they epitomize luxury, quality and distinction in the world of watches. And when you invest in a unique piece of this kind, you are looking for guarantees to protect your privacy and the security of your information.

Here are the guarantees we offer:

1. Direct and Transparent Transactions: We believe in the importance of building trusting relationships with our customers. That's why we deal with them directly, eliminating the involvement of intermediaries who may put information at risk.

2. Security of financial transactions: We utilize the latest encryption and security technologies to ensure that financial transactions are seamless and confidential. This helps to protect customer data from any intrusion or illegal use.

3. Neutral Packaging*: We ensure that the watch is packaged in such a way that its value or contents are not visible, allowing it to be delivered to the customer intact.

4. Data Protection Policy*: We are committed to protecting customer data and not selling or sharing it with third parties. We utilize state-of-the-art security systems to store and maintain data.

5. Confidential Support*: We provide customers with a dedicated support service where they can communicate with us through secure and encrypted communication channels that ensure confidentiality of communication.

6. Post-Sales Service*: In order to provide a unique experience, we provide after-sales service in complete confidentiality, whether it is maintenance, replacement or appraisal.

When you invest in a luxury Bakkoura watch, you are not only purchasing a unique work of art, but also concern for security and privacy.

We understand this need and are constantly working to provide our customers with an unrivaled buying experience.

Confidentiality is our policy so as not to lose your respect.

Post-sales service

Bakkoura logo watches can be found everywhere you go.

And any time you feel the need to rejuvenate, have fun, reenergize your soul and body, feel strong and start your journey in the best condition, as if to be reborn.

We are ready to bring it all back to the way it was.

At Bakkoura, we are committed to precision and excellence.

When our customers contact our after-sales service, we make sure that the watch they have purchased is returned to them in perfect condition.

Our team of experienced and skilled watchmakers ensure that every watch that passes through their hands is properly inspected and restored.

We begin the process with a diagnosis and assessment, followed by the repair and modernization stages, and concluding everything with testing.

Throughout all of these stages, we pay the utmost attention to detail and make sure there are no mistakes. If a problem is discovered during the final testing, we start the process from the beginning - this is our commitment to quality.

Because Bakkoura watches are complex, repairs may take longer than usual.

But we see this as part of our commitment to provide the best possible service to our customers, and this is where our principles are expressed.

The hallmark of our service is accessibility anywhere in the world, while maintaining Swiss standards of service.

Our watchmaking experts are always ready to help customers whenever and wherever they need them.

We also offer localized repair services for minor damages that may occur to watches.

When we talk about maintenance, we ensure that every part is thoroughly checked and if necessary, damaged parts are replaced.

We refurbish and inspect all parts of the watch, from the exterior finish to the jeweled parts.

We then clean and lubricate the watch to ensure perfect timing and operation of the watch.

Watches are precision instruments used to measure time, and as such, they need regular care and maintenance.
If handled properly, they can last for many decades.

We will cover the usual steps in the process of timekeeping and watch maintenance.

1. Care and lubrication: First, the watch is thoroughly cleaned and lubricated to ensure that it runs smoothly and accurately.

2. Temperature Test: The watch is tested at various temperatures to check the stability of its operation.

Temperature may affect the accuracy of the watch.

3. Inside and Outside Box Test: Inside the box, the watch may not work as well as outside the box.
Therefore, the watch is tested in both cases.

4. Time setting: After inspection, the watch needs a two-week period to fine-tune the time and ensure compliance with standards.

5. Setting the clock: If the watch is in good working condition, install the movement back into the cleaned and repaired case.

6. Water resistance: The watch is tested for its ability to resist water at various pressures to ensure that water will not seep in.

7. Case Cleaning: If necessary, the case of the watch can be repaired.

Small scratches can be easily removed, but other cases may require complete disassembly of the watch to renew the case.

A watch is a luxurious and precise instrument that needs regular care to ensure flawless performance over time.